Inbound IT Sales Executive (2+ Years Experience)
Job Title: Inbound IT Sales Executive
Location: Chennai
Department: Sales / Lead Generation
Experience Required: Minimum 2 years in field Sales ( B2B/B2C)
Job Summary:
We are looking for an experienced Inbound IT Sales Executive to manage and convert incoming leads, understand client requirements, provide product/service information, and collaborate with internal teams to deliver proposals. The role requires strong communication skills, technical understanding of IT solutions, and a customer-first sales approach.
Key Responsibilities:
1. Lead Management & Conversion
- Handle inbound leads from calls, website inquiries, emails, and marketing campaigns.
- Understand customer requirements and match them with suitable IT solutions.
- Qualify leads and improve conversion through timely follow-ups.
- Schedule product demos and requirement discussions.
2. Client Communication & Coordination
- Act as the first point of contact for incoming inquiries.
- Present product features, services, and pricing clearly.
- Collaborate with presales and technical teams to prepare proposals.
- Build strong relationships with prospects.
3. Sales Documentation & Reporting
- Prepare quotations, proposals, and client documentation.
- Maintain CRM records with updated lead status.
- Generate weekly and monthly lead and conversion reports.
4. Market Understanding
- Stay updated with IT industry trends and competitor offerings.
- Gather customer feedback to improve sales strategy.
Required Skills and Qualifications:
Experience:
- Minimum 2+ years of inbound sales experience in IT / Software / SaaS.
Technical Skills:
- Understanding of IT services (web development, cloud, hosting, mobile apps).
- Ability to explain technical concepts to clients.
- Experience with CRM tools (Zoho, HubSpot, Salesforce).
Soft Skills:
- Excellent verbal and written communication.
- Strong listening and negotiation skills.
- Ability to meet sales targets.
- Good presentation and documentation abilities.
Preferred Skills (Good to Have):
- Experience handling international leads is an advantage.
- Ability to manage multiple leads in a fast-paced environment.
- Strong follow-up discipline and customer service mindset.